IRCC quietly rolled out something this spring that I think deserves more attention than it's getting: a client experience survey aimed specifically at people who used a representative, like an RCIC, lawyer, or consultant, somewhere in their application journey. If you're one of the roughly 300,000 people who received a decision in 2025, you may have already received an invitation by email.
Here's why I bring this up on our blog instead of just letting it pass as another government notice. The representative industry is loosely understood by most applicants until something goes wrong, and IRCC collecting structured feedback on that experience is a meaningful step toward accountability across the profession. It's also a reminder that the relationship between you and whoever is preparing your file is supposed to be a professional one with real obligations attached, not just a transactional exchange of money for a submitted form.
What you should know if you get the invitation
- Participation is voluntary and anonymous. Nothing you say gets tied back to your application, and declining has zero impact on anything pending or future.
- It's short. IRCC estimates about 11 minutes, available in English and French.
- The deadline was June 12, 2026, so if you received an invitation and haven't acted, that window has likely closed by the time you're reading this.
- Watch for scams. A legitimate survey link will begin with https://ircc.qualtrics.com/jfe, and IRCC has been explicit that the real invitation never includes an attachment. If you get something that looks like this survey but doesn't match, don't click it.
If you ever worked with us, or with anyone, and felt like your file wasn't handled with the transparency it deserved, surveys like this are exactly the channel meant to surface that. I'd also just say: if you're currently evaluating who to trust with an application, ask them directly about their standing with the CICC register before you sign anything. You can read more about how I think about that relationship on our About page, or reach out if you have questions about a past or current representative.